Just a real quick comment. Yesterday, I’m with a client in Ottawa, visiting some Canadian MP’s. Our meetings ended early, so naturally we wanted to return home.
We were flying Bearskin Airlines – a small, northern-Ontario centric regional airline. By small, I mean ‘everyone gets a window seat, you better pee before you leave the ground, the inflight entertainment consists of your window’ small.
We approached the registration desk at Ottawa Airport several hours early with “Hi, we’re on the 6pm flight but we were hoping to get the 4pm flight instead.” Bracing ourselves, we got ready to hear all about a $100 (or higher) change fee.
After all, Air Canada won’t let you change seats without lots of money and headache. Even if your scheduled flight is delayed, you are pretty much bound to that flight number.
The agent’s response was one word: “Absolutely!”
Thanks to a common-sense customer satisfaction policy and a friendly frontline staff, I got to see my kids last night. And THAT makes me feel all warm and fuzzy about Bearskin airlines.
Bearskin Airlines. Absolutely.
(Sorry about the cheesy headline – I couldn’t help myself.)
