Checkmate Public Affairs

Day: March 1, 2025

  • Jeff Chatterton talks managing crises in tourism & hospitality on BV-TV

    Jeff Chatterton talks managing crises in tourism & hospitality on BV-TV

  • Jeff Chatterton – Empathy in Times of Crisis

    Jeff Chatterton – Empathy in Times of Crisis

    When a problem arises, our first response is often defensive. We lash out, ignoring the other party’s feelings and exacerbating the situation. When a corporation encounters a public problem, a product recall, major complaint, or HR disaster, they can’t afford to be defensive. Crisis communicators step into these messy situations, coaching CEOs, preparing statements, and ensuring that everyone gets their say. Especially in today’s world, where news spreads as fast as a tweet and negative public opinion can bury a company in a day, the correct response is everything. Our guest Jeff Chatterton, Crisis Communication Expert at Checkmate Public Affairs, has twenty years of crisis management under his belt. Co-author of the bestselling book, Leaders Under Fire, Jeff specializes in helping leaders and organizations prepare for and deal with emergencies and bad publicity. Crafting the appropriate response to conflict often takes an outside perspective. Besides crisis communication, Checkmate provides 24/7 support to their clients if a crisis ever happens. Book a 30-minute appointment with Jeff at https://bookwithjeff.com, visit his website https://checkmatepublicaffairs.com, or grab a copy of his book, Leaders Under Fire (pay just the cost of shipping). Episodes are sponsored and produced by Isaiah industries, a manufacturer of specialty metal roofing systems and other building materials. Learn more at https://isaiahindustries.com Be sure to check out the Construction Disruption website at https://construction-disruption.com and subscribe on Apple Podcasts, Spotify, or your favorite podcatcher.

  • The Do’s and Don’ts of Crisis Management

    The Do’s and Don’ts of Crisis Management

  • 627: Leaders Under Fire, Jeff Chatterton, Checkmate Public Affairs

    627: Leaders Under Fire, Jeff Chatterton, Checkmate Public Affairs

  • Why most companies prepare for the WRONG type of crisis – if they prepare at all.

    Why most companies prepare for the WRONG type of crisis – if they prepare at all.

  • Leaders Under Fire-Part 1 @jchatterton with @TheDovBaron

    Leaders Under Fire-Part 1 @jchatterton with @TheDovBaron

    I don’t know if you’ve noticed, we seem to be living in a state of perpetual crisis. From a pandemic to supply chain issues and from talent leaving the workforce in the millions. Then, on top of that, there is the cancel culture. Say the wrong thin, even as a joke, even in the past, and your career, your status, could be gone in a moment. How is your organization going to, not just cope, but come out on top? Warren Buffet said, “An idiot with a plan will beat a genius with no plan.” But it the context of crisis, is that true? After all, as Mike Tyson said, “Everyone has a plan until they get punched in the face.” So, if Warren Buffet is right, you should you have a crisis communication plan. However, if Tyson is correct, your plan will be about as useful as an ashtray on a motorcycle. So, what’s the answer? Let’s find out together. Our guest today is Jeff Chatterton. Jeff is the guy you want in the room when everyone else is having a panic attack. He is a bestselling author and expert in crisis communications who has worked on projects from Sydney to Stockholm and everywhere in between. He’s here to peel back the curtain on the dark arts of communicating in a crisis, because it turns out, what most business leaders have been told for decades is very, very wrong. Jeff is a specialist in crisis communications, and the co-author of, Leaders Under Fire – The CEO’s Survival Guide to Navigating Corporate Crisis. Website https://checkmatepublicaffairs.com/ Book: https://checkmatepublicaffairs.com/freebook/ Social Media https://www.facebook.com/jchatterton https://twitter.com/jchatterton https://www.linkedin.com/in/jeffchatterton/ Part 1) Turning “crisis” into your Super Bowl ad What does it take to turn a “crisis” into your Super Bowl ad? Crisis is not a metaphorical opportunity Confronting Cancel Culture How can an Airline Recover After Dragging a Passenger off the Plane Why People Do NOT Care What Happened! What’s the dramatic difference between Crisis Management and Media Training Because Unified meaning is the one single monolithic difference between mediocrity and greatness for all individuals and companies, today more than ever, it is time to upgrade your leadership. Find out how you can hire Dov Baron, “The Dragonist”, as a speaker or strategist for yourself or your organization: DovBaron.com Find us on iTunes, Spotify, iHeart Radio, or wherever you tune into podcasts and on traditional radio stations across the US every Monday and Thursday. Look for us on on ROKU TV too. Thank-you to you for making us the #1 podcast globally for Fortune 500 listeners with a potential reach of 2.5 to 4 million listeners for every show, we’re honored and grateful to be cited in INC.com as The #1 Podcast To Make You a Better Leader.

Jeff Chatterton talks managing crises in tourism & hospitality on BV-TV

https://www.bizvision.co.uk/series/bvtv-business-of-hospitality/ BV-TV Business of Hospitality Channel host Malcolm Gallagher says; Of the sectors hurt the most from the pandemic, Travel Tourism & Hospitality has certainly born the brunt of the impact and is likely to continue to do so for many years to come. As someone who has worked in those businesses for 50 years, I know how they are reeling, working hard to recover, and under pressure. But they are also emotional businesses where the media loves a negative story. So I have asked back my guest for today, a true cross communications management expert in those great sectors. He knows about crisis pressure, he’s written the book about it Leaders Under Fire: The CEO’s Survival Guide to Navigating Corporate Crisis.” From CheckMate Public Affairs lets go say hello again to Jeff Chatterton. My Business of Travel, Tourism & Hospitality talk with Jeff will be in 3 parts –First I’ll ask him his advice on avoiding creating crisis during recovery. In part 2 I’ll ask him about emerging crisis trends and in part 3 we’ll focus on hotels and talk about reputation management at a time of crisis.