Jeff Chatterton – Empathy in Times of Crisis

When a problem arises, our first response is often defensive. We lash out, ignoring the other party’s feelings and exacerbating the situation. When a corporation encounters a public problem, a product recall, major complaint, or HR disaster, they can’t afford to be defensive. Crisis communicators step into these messy situations, coaching CEOs, preparing statements, and ensuring that everyone gets their say. Especially in today’s world, where news spreads as fast as a tweet and negative public opinion can bury a company in a day, the correct response is everything.
Our guest Jeff Chatterton, Crisis Communication Expert at Checkmate Public Affairs, has twenty years of crisis management under his belt. Co-author of the bestselling book, Leaders Under Fire, Jeff specializes in helping leaders and organizations prepare for and deal with emergencies and bad publicity. Crafting the appropriate response to conflict often takes an outside perspective. Besides crisis communication, Checkmate provides 24/7 support to their clients if a crisis ever happens. Book a 30-minute appointment with Jeff at https://bookwithjeff.com, visit his website https://checkmatepublicaffairs.com, or grab a copy of his book, Leaders Under Fire (pay just the cost of shipping). Episodes are sponsored and produced by Isaiah industries, a manufacturer of specialty metal roofing systems and other building materials. Learn more at https://isaiahindustries.com Be sure to check out the Construction Disruption website at https://construction-disruption.com and subscribe on Apple Podcasts, Spotify, or your favorite podcatcher.

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Jeff Chatterton talks managing crises in tourism & hospitality on BV-TV

https://www.bizvision.co.uk/series/bvtv-business-of-hospitality/ BV-TV Business of Hospitality Channel host Malcolm Gallagher says; Of the sectors hurt the most from the pandemic, Travel Tourism & Hospitality has certainly born the brunt of the impact and is likely to continue to do so for many years to come. As someone who has worked in those businesses for 50 years, I know how they are reeling, working hard to recover, and under pressure. But they are also emotional businesses where the media loves a negative story. So I have asked back my guest for today, a true cross communications management expert in those great sectors. He knows about crisis pressure, he’s written the book about it Leaders Under Fire: The CEO’s Survival Guide to Navigating Corporate Crisis.” From CheckMate Public Affairs lets go say hello again to Jeff Chatterton. My Business of Travel, Tourism & Hospitality talk with Jeff will be in 3 parts –First I’ll ask him his advice on avoiding creating crisis during recovery. In part 2 I’ll ask him about emerging crisis trends and in part 3 we’ll focus on hotels and talk about reputation management at a time of crisis.