https://www.bizvision.co.uk/series/bvtv-business-of-hospitality/ BV-TV Business of Hospitality Channel host Malcolm Gallagher says; Of the sectors hurt the most from the pandemic, Travel Tourism & Hospitality has certainly born the brunt of the impact and is likely to continue to do so for many years to come. As someone who has worked in those businesses for 50 years, I know how they are reeling, working hard to recover, and under pressure. But they are also emotional businesses where the media loves a negative story. So I have asked back my guest for today, a true cross communications management expert in those great sectors. He knows about crisis pressure, he’s written the book about it Leaders Under Fire: The CEO’s Survival Guide to Navigating Corporate Crisis.” From CheckMate Public Affairs lets go say hello again to Jeff Chatterton. My Business of Travel, Tourism & Hospitality talk with Jeff will be in 3 parts –First I’ll ask him his advice on avoiding creating crisis during recovery. In part 2 I’ll ask him about emerging crisis trends and in part 3 we’ll focus on hotels and talk about reputation management at a time of crisis.